Refund and Cancellation
Time Table Course
From the course date commencing we are unable to offer refund or rollovers on any booked sessions. This means if you book onto a 4 week course and only attend 2 session you will not be able to make these up at a later date. Should the course not run due to File & Forge cancelling we will issue a full refund.
If you are unable to commit to a full 4 weeks you can always use our pay as you go option. the price for this is £18.50 per hour. Please notify us a week prior to you attending so we can allocate you a bench space. Booking a block will be at the standard rate of £12 per hour. In normal circumstances courses will only run with minimum of 2 people.
Saturday and 1-2-1 workshops
All other classes (weekend one day workshops, 1-2-1, wedding ring and private parties)
Once you have booked and confirmed a date, we are able to offer a full refund if you cancel your booking 4 weeks prior to the workshop start date. After this time there is NO refund.
Full refund will be given where the course is cancelled by File & Forge at any point prior the the workshop date.
Workshop Behaviour
If we feel you are intoxicated or have taken drugs we WILL REFUSE access to the workshop. This is for our safety, the safety of other student and also your well being in a workshop environment. Your booking will not be transferable or refundable.
Verbal and physical abuse will not be tolerated in our work space, Your will be asked to leave with immediate effect.
Children in the workshop
Children 9 years to 14 years need to be accompanied by a fully paying adult. Due to our insurance we cannot have children under the age of 9 years in our workshop.
Additional learning needs
Neither Sally or Emma are trained to teach adults with additional learning needs.
We are always happy to discuss if we can accommodate students with additional learning
needs however, if students are vulnerable enough to need carers this is not a suitable
environment. Please call to discuss before booking as the workshop space may not be an
appropriately safe environment.
If you fail to let us know of any additional help which may be needed this could result in you
being turned away on the day.
Booking
Payment is required in full prior to the start date of any course to secure your place.
Payment can be made:
Via the website using all major credit and debit cards.
Via direct Paypal using [email protected]
Via Phone payment 01279 597155
Via direct bank transfer payment please email [email protected] for our bank details.
Health and Safety
All students are responsible for their own health and safety whilst in the workshop.
No open toe shoes/flip flops/sandals.
Long Hair should be tied back.
Students will be taught how to use the machines and tools safely.
All necessary safety equipment will be supplied.
Time Table Course
From the course date commencing we are unable to offer refund or rollovers on any booked sessions. This means if you book onto a 4 week course and only attend 2 session you will not be able to make these up at a later date. Should the course not run due to File & Forge cancelling we will issue a full refund.
If you are unable to commit to a full 4 weeks you can always use our pay as you go option. the price for this is £18.50 per hour. Please notify us a week prior to you attending so we can allocate you a bench space. Booking a block will be at the standard rate of £12 per hour. In normal circumstances courses will only run with minimum of 2 people.
Saturday and 1-2-1 workshops
All other classes (weekend one day workshops, 1-2-1, wedding ring and private parties)
Once you have booked and confirmed a date, we are able to offer a full refund if you cancel your booking 4 weeks prior to the workshop start date. After this time there is NO refund.
Full refund will be given where the course is cancelled by File & Forge at any point prior the the workshop date.
Workshop Behaviour
If we feel you are intoxicated or have taken drugs we WILL REFUSE access to the workshop. This is for our safety, the safety of other student and also your well being in a workshop environment. Your booking will not be transferable or refundable.
Verbal and physical abuse will not be tolerated in our work space, Your will be asked to leave with immediate effect.
Children in the workshop
Children 9 years to 14 years need to be accompanied by a fully paying adult. Due to our insurance we cannot have children under the age of 9 years in our workshop.
Additional learning needs
Neither Sally or Emma are trained to teach adults with additional learning needs.
We are always happy to discuss if we can accommodate students with additional learning
needs however, if students are vulnerable enough to need carers this is not a suitable
environment. Please call to discuss before booking as the workshop space may not be an
appropriately safe environment.
If you fail to let us know of any additional help which may be needed this could result in you
being turned away on the day.
Booking
Payment is required in full prior to the start date of any course to secure your place.
Payment can be made:
Via the website using all major credit and debit cards.
Via direct Paypal using [email protected]
Via Phone payment 01279 597155
Via direct bank transfer payment please email [email protected] for our bank details.
Health and Safety
All students are responsible for their own health and safety whilst in the workshop.
No open toe shoes/flip flops/sandals.
Long Hair should be tied back.
Students will be taught how to use the machines and tools safely.
All necessary safety equipment will be supplied.